Return eligibility
We accept returns for most items within 30 days of delivery. To be eligible, items must be undamaged and returned in their original packaging. Unopened physical cards and card packs are eligible for return; opened cards and packs cannot be returned. Accessories and players may be returned provided they meet the same condition criteria.
How to start a return
To begin a return, contact us at [email protected] or by phone at with your order number and reason for return. We will confirm whether the item is eligible and provide instructions. Customers are responsible for arranging and paying for return shipping unless we specify otherwise.
Refunds and processing
Using this information
Read this page together with the description of the item you are considering. Its wording helps explain store information without changing a condition stated elsewhere. If something remains unclear before an order, ask yotoplaycanada Store for clarification.
Preparing your request
A clear request makes the relevant subject easier to identify. Mention the item, order reference or part of this page connected with your question. Use [email protected] or and keep a copy of the message you send.
This store’s return settings
Request an eligible return within 30 days after delivery. Approved refunds are processed within 7 business days; the customer pays ordinary eligible return-shipping costs. Restocking fee setting: none. Original shipping is generally non-refundable, subject to law and store error. These store settings override different manufacturer instructions. Request instructions from [email protected]; store address: 1030 Old Mill Rd, 807, Kingston, ON, K7M 0H1, Canada.