Shipping and delivery
Orders are typically processed within 1–3 business days. Delivery within Canada usually takes 3–7 business days after processing; deliveries to the United States usually take 5–10 business days. Shipping costs vary by destination and are calculated at checkout.
Returns and refunds
You can return most items within 30 days of delivery. Opened physical cards and card packs are not eligible for return. Customers cover the cost of return shipping unless otherwise instructed. Once we receive and inspect the returned item, refunds to the original payment method are generally completed within 7 business days.
Product compatibility and content
Our library includes physical cards and digital content from many publishers. Most cards work with modern players; the first play may require a Wi‑Fi connection so any necessary content can be downloaded. If you need help confirming compatibility or content language, check the individual product listing or contact us.
Warranty, faults and technical issues
If a product develops a fault, contact us with details so we can advise on warranty options and next steps. For items bought through third‑party retailers, returns and warranty claims should be made to the original seller following their policy.
Need a specific answer?
Email [email protected] with the details relevant to your question.