Introduction
yotoplaycanada Store is committed to protecting the privacy of visitors and customers. This policy explains what information we collect, how we use it, and the choices you have. We collect only the personal data needed to process orders, provide customer service and improve our offerings.
Information we collect
We gather information you provide when you contact us or place an order, such as name, delivery address, email address and telephone number. We also collect order details and information about purchased items. When you use digital services associated with a player, limited device usage logs and play information may be processed by the content provider; we do not access content providers’ systems to collect content beyond what you supply directly to us.
How we use personal data
We use personal data to fulfil orders, communicate about deliveries, handle returns and refunds, and respond to support enquiries. We may use contact details to provide transactional messages related to your order. We do not share personal data for third‑party marketing purposes outside the store without consent.
Children’s information
Products and content we sell are designed for children, but we minimise collection of children’s personal data. If you provide recordings or names for sharing features, you control whether those items are shared and can request deletion. Parents or guardians should supervise any submission of a child’s voice or image and contact us to remove content.
Data sharing and security
We share personal data only with service providers who need it to help fulfil services, such as payment processors, parcel carriers and IT providers. We require those partners to protect customer information. We employ reasonable technical and organisational measures to protect personal data, but no system is completely secure.
International transfers and retention
Some data processing may occur outside Canada. We retain customer information for as long as needed to fulfil orders, comply with legal obligations and resolve disputes. If you wish to request deletion or have privacy questions, contact us at [email protected].
Your rights
You may request access to personal data we hold about you, ask for corrections, or request deletion where permitted by law. To exercise these rights, contact us at [email protected] with details of your request and any supporting information.
Making a privacy request
Send a personal-information request for yotoplaycanada Store, 1030 Old Mill Rd, 807, Kingston, ON, K7M 0H1, Canada, to [email protected]. Identity verification may be required before it is completed.